Delivery is followed and deadlines are those listed on the ad, depending on the products and carriers. Make sure that they are correct before paying. If you have not received your item in the estimated delivery time and / or that you were perhaps not at home to receive it, you should check with your neighborhood if it was not their left, check your outside, where he could be asked if he can not get into your mailbox. Contact your local recycling center to see if the item was returned to the depot waiting and not delivered. Our return policy is very flexible.
We hope you will enjoy your purchase on ecomroyals, but we understand that occasionally you may need us return goods. If the product does not satisfy you, you can return it within 30 days after receipt of the order.
We then find a way to satisfy your refund, sending another product ... Goods are defective on arrival.If you find that your goods are faulty on arrival, you are entitled to a replacement or refund. Please contact us upon receipt of the order and tell us the problem, we may need a photo and / or a stamped envelope for the return of the article. The goods are damaged on arrival. If you find that your goods are visibly damaged on arrival, you must either write on the delivery note that the packaging is damaged or refuse to accept delivery. Please contact us immediately with details of the damage.
This will greatly help to raise the matter with our appointed courier. Once the damaged goods were received back into our warehouse, then we will replace or refund. You have simply changed your mind (regulation on distance selling). If you ordered the goods from us, but you've just decided to cancel your order, you have the right to do and make you pay back the money that you have paid.To return an unwanted item, the following criteria must be met. You should have contacted us by post within 7 working days of receipt of your request.
The item must be in its box and original packaging. It is your responsibility to return the goods in a safe and secure and at your expense. Our goal is to provide our customers good products at competitive prices and maximum satisfaction. If we receive positive feedback, we will leave you the same in return.However, if you encounter a problem whatsoever, do not hesitate to contact us before leaving a review and we'll be happy to answer and find a solution that satisfies you best. Contact us on the platform. Feel free to visit our shop. Thank you for your trust. The item \The seller is \This item can be shipped to the following countries: France.